Common questions

We cannot guarantee stock replenishment of all our items. We have “limited edition” items, which means that once they are sold out, they will not be available again. The remaining items will in principle be restocked, but if this does not happen, they will be deleted from our website.

As soon as your order leaves our facilities and is delivered to CTT, you will receive an email from us with the code to track the status of your order. (Confirm that the email is not in the SPAM folder).

Using the link below, you can enter your order code and check its status: https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx

The customer must be responsible for entering the correct name and delivery address. We are not responsible for orders delivered to the wrong address. However, if you indicated the wrong address, please contact us immediately via our email: shopfloraacessorios@gmail.com If we have not yet sent your order, we can change the address. If we have already shipped your order and you have already received the email with the tracking code, but it is not yet in distribution, you can change it by placing the shipping code at the following address: https://www.ctt.pt /feapl_2/app/open/objectSearch/objectSearch.jspx.

It is not possible to cancel or modify your order, as we prepare your order as soon as you make payment on our website. However, if you change your mind, you can return or exchange the items as soon as you receive your order. See the "Exchanges and Refunds" section for more information.

It is not possible to guarantee as it is possible to have a stock out. In this case, our team will immediately contact you to communicate the breach and issue a refund.